Lancashire County Council Trading Standards Service
About Lancashire County Council Trading Standards Service
Trading Standards enforce legislation controlling the quantity, quality, price, description, and safety of most goods and services. Other duties also include animal health, petroleum and explosives enforcement and licensing activities e.g. fireworks/explosives, petroleum, poisons, animal movements. To ensure compliance, they investigate complaints, undertake visits to businesses, advise traders and consumers, and sample, test and survey goods and services. All enquiries are recorded and evaluated. Appropriate complaints may be dealt with immediately, be referred for a later inspection, or the information used to assess trading patterns or malpractices, or for campaigns to improve consumer laws. Planned or complaint follow-up visits are undertaken to business premises, shops, livestock markets etc., to ensure compliance with the laws they enforce. Goods, foods and services may be 'test purchased' or sampled to ensure their conformity. Business activities will be regularly monitored, e.g. sales of fireworks/cigarettes to children, counterfeit sales/production etc. We support the Enforcement Concordat by stating our policies and seeking to be open, helpful and consistent in our enforcement activities. Any trader concerned about their actions is entitled to a clear explanation. They consider investigation and prosecution of offences in accordance with their enforcement policy, which has regard to the Code for Crown Prosecutors and the Enforcement Concordat.
Help to Consumers
In partnership with Consumer Direct North West , they provide free advice and assistance to consumers experiencing difficulties with goods and services. Consumer Civil Laws set out consumer rights of redress in respect of the quality of goods and services. They cannot enforce these laws, but they will provide advice and assistance in the pursuit of justifiable claims including, where appropriate, mediation with traders, assistance in the preparation and presentation of claims in the County Courts and compensation in Magistrates Courts. Help to Businesses All businesses within Lancashire County are encouraged to consult them, if they require advice on compliance with Trading Standards legislation. The Home Authority Principle is endorsed by all Trading Standards services and assists honest traders to understand and comply with the law. They publish advice leaflets to assist in compliance and understanding. They provide a testing and calibration hire service for weighing and measuring equipment.
Want to Know More?
Numerous free advice and information leaflets and booklets are available for Lancashire consumers, traders, schools, and community and business organisations. For more information contact Lancashire County Council's Trading Standards Service via the Citizen's Advice Consumer Helpline on 08454 04 05 06 or visit www.lancashire.gov.uk/tradingstandards They can provide talks and exhibitions around the County, or for specific interest groups. In addition, they have a mobile display unit which tours the County offering various themed exhibitions and consumer advice.
Plans and Policies
•Consumer Advice Policy gives details of the help consumers can expect from Trading Stamdards.
•Home Authority Principle has been developed by food and trading standards authorities as an aid to good enforcement practice.
•Enforcement Policy sets out what business and others being regulated can expect from Enforcement Officers.
Our 0845 telephone numbers have changed to 0300 numbers – find the new numbers on our website.